PUBLIC COURSE - ONE DAY WORKSHOP
                  Customer Service Skills
 Professional Telephone, Email & Customer Handling Techniques 

•  Only $395plus GST
      ($370 per person plus GST if two or more bookings)
•  A great course for busy people dealing with telephone      
    calls and emails
•  Learn how to control your customers
•  Learn how to deal with difficult, overbearing & obnoxious
      customers
•  Guaranteed to be a fun day
•  Includes lunch morning & afternoon teas
•  $25 discount per person when booking 2 or more people
     into the same workshop
•  Laminated certificate upon completion
•  Sydney, Melbourne & Brisbane CBD venues
 

PUBLIC COURSE BOOKINGS & MORE INFORMATION - Click on location
Sydney - Friday 10th February	Melbourne - Tuesday 7th February	Brisbane - Wednesday 22nd February

              ON SITE TRAINING
                           At Your Premises
                         Tailored to Your Exact Requirements

•  From only $1,950 Sydney, Melbourne & Brisbane
•  Workshops held on site or at your premises   
•  Half day, 1 day or 2 day workshops
•  Fully interactive training, great for team building
•  Conference presentations anywhere
•  Select topics from our website or include your own topics
•  Training available nationally & overseas
•  Same day quotations

WE WILL TEACH YOUR TEAM...
 

	How your customers see you
	Handling difficult customers
	Making sure customers return  - How to make your service level irresistible
	Team building and interpersonal skills exercises for all management and staff
	Dealing with internal as well as external customers
	How your attitude impacts on your clients perceptions
	Telephone Answering techniques
	How to read body language - Over 70% of all communication being non verbal
	Excellence in customer service
	We don't have the budget to match our opposition
	Understand the real needs of your customers
	How to develop a customer service profile
	Fact: No one has ever died giving great customer service.
	How to handle complaints
	Why customers hate surveys - How to change their view
	Turning difficult and demanding customers into your best business allies
	Thinking on your feet - Using your initiative
	New interactive format